We are looking for a Leader to drive the development, standardization, and optimization of Sales and Customer Service processes across European Home Credit. This role will ensure scalable, efficient, and customer-focused operations while overseeing the lifecycle of core sales tools development and aligning local processes within EHC strategic goals.

• Lead the unification and alignment of process design and sales tools across four European markets, fostering a culture of innovation, accountability, and continuous improvement.
• Oversee governance, documentation, and standardization of business processes across four European markets, ensuring consistency, scalability, and alignment with strategic goals.
• Drive the development and optimization of sales enablement tools across four European markets, creating efficient and customer-focused solutions.
• Collaborate with cross-functional teams and stakeholders to design future processes, implement best practices, and ensure effective change management.
• Monitor performance, streamline operations of EHC Commercial Processes & Sales Tools Development tea , and deliver cost-effective strategies to enhance business and financial results.
• Managing an international teams of EHC Commercial Processes and EHC Sales Tools Development team across four markets: Czech, Romanian, Polish, and Hungarian

Our requirements:

• Financial industry experience, such as consumer lending, non-banking financial institutions, retail banking, banking; or the Big Four background (8-10 years)
• Strong process design and governance, sales tools development and change management background with demonstrated experience in relation to developing sales activation strategies for a dispersed sales network
• Track record of leading multinational teams to achieve challenging results in a performance driven environment with a focus on delivering against challenging business targets
• Fluent in verbal and written business English
• Proven experience in leading complex business transformation or process optimization projects across multiple international markets

What we can offer:

• Stable employment – 93% of people are employed under an employment contract for an indefinite period.
• Safety – we have been on the Polish market for 28 years.
• Friendly work environment – we have received the Top Employer award 11 times in a row.
• Hybrid work – we usually meet in the office twice a week (Dworzec Gdański metro station).
• Extra 3 days of paid leave – if you use all your leave in a given calendar year.
• Private medical care with appointment guarantee service (Medicover).
• Full implementation under the supervision of a mentor, including a package of professional implementation training.
• Access to the development platform, including e-learning training, podcasts and webinars.
• Activities supporting development in the organization, e.g. the "Effective Manager" training series for people holding managerial positions.
• Business telephone (also for private use).
• Access to the ProviBenefity cafeteria platform, which is supplied with a monthly amount to be used, or subsidies for your Multisport card - you choose from 5 types of cards.
• Life insurance (UNUM Życie TUiR S.A.) on preferential terms.
• Christmas benefits and co-financing for the "Holidays under the pear tree" holiday for you and your children.
• Psychological support for employees, including: care of a psychologist (including children's), psychotherapist, dietician, coaching.