Your responsibilities:

• you implement, maintain and update the UX/UI backlog across European markets
• you define and prioritize UX/UI developments based on business impact, customer pain points, and strategic goals
• you ensure UX/UI initiatives align with broader business and digital strategy
• you work closely with marketing, product, and business teams to integrate UX/UI into the overall roadmap
• you ensure consistency in UX/UI across different digital touchpoints (web & mobile)
• you analyze customer behavior, feedback, and pain points using tools like ContentSquare, Google Analytics, and user testing (AB testing)
• you work closely with regional and local teams to align UX/UI needs
• you provide guidance on best practices, methodologies, and design principles
• you manage the relationship with ContentSquare, ensuring the tool is effectively used to drive insights.

Our requirements:

• you have 5+ years in UX research/design, with a strong portfolio in user-centered digital interfaces, ideally in financial services
• you are proficient with UX tools (e.g., ContentSquare, Figma, Hotjar, Optimal Workshop)
• you have experience synthesizing UX research, analytics, and customer insights
• you have strong project management experience in Agile/Scrum
• you have a proven track record of initiating and facilitating change
• you have a solid experience in operating with senior & executive level

What we can offer:

• Stable employment – 89% of people are employed under an employment contract for an indefinite period.
• Safety – we have been on the Polish market for 25 years.
• Friendly work environment – we have received the Top Employer award 11 times in a row.
• Hybrid work – we usually meet in the office twice a week (Dworzec Gdański metro station).
• Extra 3 days of paid leave – if you use all your leave in a given calendar year.
• Private medical care with appointment guarantee service (Medicover).
• Full implementation under the supervision of a mentor, including a package of professional implementation training.
• Access to the development platform, including e-learning training, podcasts and webinars.
• Activities supporting development in the organization, e.g. the "Effective Manager" training series for people holding managerial positions.
• Business telephone (also for private use).
• Access to the ProviBenefity cafeteria platform, which is supplied with a monthly amount to be used, or subsidies for your Multisport card - you choose from 5 types of cards.
• Life insurance (UNUM Życie TUiR S.A.) on preferential terms.
• Christmas benefits and co-financing for the "Holidays under the pear tree" holiday for you and your children.
• Psychological support for employees, including: care of a psychologist (including children's), psychotherapist, dietician, coaching.