Your responsibilities:

• Analyze Windows system issues, identify root causes, and ensure timely resolution of errors in accordance with SLAs;
• Diagnose problems manage the process of solutions and escalate it to the appropriate resolution team;
• Define standards related to workplaces, mobile devices, printers and EUC management systems ;
• Create and update technical documentation, knowledge base and procedures for solving typical incidents and problems related to the Company IT systems;
• Improving the quality of services provided by the IT in terms of applications and supporting processes;
• Active participation in the process of IT solutions change as part of the EUC environment
• Co-operate with Suppliers with regard to the solution of incidents related to EUC solutions;
• Implement administrative activities in terms of IT solutions

Our requirements:

• At least 4 years’ experience in IT service management
• Excellent knowledge of Windows 10/11, Microsoft 365;
• Good knowledge of Active Directory, WSUS, MDT;
• Good knowledge in area of PC management tools (SCCM / Landesk / Baramundi);
• Good knowledge in area of mobile devices (Android, IOS) and Mobile Device; Management (Intune / MobileIron/ Airwatch/ Ivanti);
• Strong English knowledge (written and spoken);
• Analytical skills;
• Problem solving and diagnostic skills;
• Good time management and prioritization skills
• Good understanding of technology standards;
• Good communication skills
  
  

What we can offer:

• Stable employment – 89% of people are employed under an employment contract for an indefinite period.
• Safety – we have been on the Polish market for 25 years.
• Friendly work environment – we have received the Top Employer award 11 times in a row.
• Hybrid work – we usually meet in the office twice a week (Dworzec Gdański metro station).
• Extra 3 days of paid leave – if you use all your leave in a given calendar year.
• Private medical care with appointment guarantee service (Medicover).
• Full implementation under the supervision of a mentor, including a package of professional implementation training.
• Access to the development platform, including e-learning training, podcasts and webinars.
• Activities supporting development in the organization, e.g. the "Effective Manager" training series for people holding managerial positions.
• Business telephone (also for private use).
• Access to the ProviBenefity cafeteria platform, which is supplied with a monthly amount to be used, or subsidies for your Multisport card - you choose from 5 types of cards.
• Life insurance (UNUM Życie TUiR S.A.) on preferential terms.
• Christmas benefits and co-financing for the "Holidays under the pear tree" holiday for you and your children.
• Psychological support for employees, including: care of a psychologist (including children's), psychotherapist, dietician, coaching.